Privacy Policy

TourExplora is a trademark owned by Rajib Sarkar – Unipessoal, Lda.

To ensure you make an informed decision about sharing your data with us, we suggest that you read this Privacy Statement carefully.

At Rajib Sarkar – Unipessoal, Lda. we are committed to protecting our customers and website visitors’ right to privacy. We aim to protect any personal data we hold, to manage personal data in a responsible way and to be transparent in our practices. Our
customers and website visitor’s trust is top priority to us. We have therefore committed ourselves to the following basic principles:

  • You have no obligation to provide any personal data requested by us. However, if you choose not to provide any personal data requested by us, we may not be able to provide you with our services. You will be informed of this at the time of collection.
  • We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to.
  • We aim to collect, process, and use as little personal data as possible. When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
  • Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.
  • By providing your data, you give us consent to use and process it. You must be of legal age and provide true, accurate, complete, and current information. If you provide data on behalf ofa third party, you warrant that you have informed them of this Privacy Statement.

1. What personal data do we collect from you?

By personal data, we refer to any information about a person from which that person can be identified. This does not include data for which the identity has been deleted (anonymous data). We may collect your personal data directly from you such as your name, email address, and phone number when you use our website’s contact form to inquire about our services. If you choose to order a service from us, we may also collect billing information from you. We also collect non-personal data such as your IP address,
browser type, and operating system when you visit our website.

2. How we collect personal data from you

You may give us personal data about yourself by visiting our website, creating an account with us, ordering services from us, registering to receive our newsletters or communications (including marketing messages) by any means (e.g. SMS, phone instant messaging, etc.), entering or participating in a survey, research activity, submitting an enquiry or request to us, contacting us by phone, email or other means, filling in our forms (both online and offline), registering for an event (online or offline) or by posting or commenting on our social media pages (such as Facebook or Instagram) or engaging with our other digital media communications.Some of this data is collected via cookies and similar tracking technologies – see our Cookie Statement for further details on this.

3. How we use your information

We use your personal information to process your bookings and communicate with you about your inquiries. We may also use your personal information to send you promotional materials or special offers that we think may be of interest to you. We use
non-personal information to analyze website traffic and improve our website’s functionality and user experience. We may also use cookies or other similar technologies to personalize your experience on our website and deliver targeted advertisements.

4. The purpose for collecting and using personal data

• To enable you to access, use and place orders via our website.
• To receive, and respond to, enquiries from you, including through our websites, about our products and services and business.
• To invite you to events that you have registered for or shown an interest in and manage your participation to such events
• To ask you to leave a review, provide feedback or complete a customer survey or participate in a market research
• To provide you with, and personalize for you, our services and offers
• To send you service communications: for example, information about your order, information related to a service that you have requested from us, or information about any changes to our terms and conditions or this Privacy Statement
• If you have entered into one of our promotions, prize draws, games, contests or competitions, in order to administer it in accordance with its terms
• To keep track of our interactions with you
• To verify your credentials, authenticate your identity and create and administer your account(s) with us
• To keep a record of your consent and to manage your data subject rights requests
• To send you updates, news, promotional, marketing and other communication materials by any means (e.g. telephone, post, email, social media and instant messaging applications), with consent where required by applicable laws, unless you have told us that you would rather not hear from us
• To recommend relevant services, including based on your interests where we have obtained your explicit consent
• To create profiles (e.g. groups that may have common characteristics) based on your interests, preferences and other information (or a combination of them) that help us to understand which services will appeal to you
• To show you personalized content or advertising either directly or through third party websites and apps as well as through traditional and social media campaigns
• To create consumer categories (segments) of people that have interests and preferences similar to yours (lookalike audiences) to provide personalized content or advertising either directly or through third party websites and apps as well as through traditional and social media campaigns
• To use your review and feedback to promote our products and services
• To display any testimonials or reviews you leave on our websites, apps and services for other customers to see
• To determine the effectiveness of our communications, promotional campaigns and advertising, including by analyzing information collected with the help of external sources
• To understand your interactions on social media where you mention our brand
• To understand and build our corporate and brand image/reputation

5. How we protect your information

We take the security of your personal data very seriously. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.
During the provision of your personal data to us, your personal data may be transferred over the internet. Although we make every effort to protect the personal data which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our website and that any such transmission is at your own risk. Then, once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access to it.

6. How long we store your personal data

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time for which we retain personal data depends on the purposes for which we collect and use it, for the duration of your
contractual relation with us and/or as required to comply with applicable laws and regulations as well as to establish, exercise or defend our legal rights. After the established deadlines, the data is either deleted or retained after being anonymized, especially for statistical purposes.

7. Sharing personal data with third parties

Your personal data will never be sold or rented. We may, however, share or disclose your personal data as described in this Privacy
Statement, for purposes of fulfilling your bookings, managing debts, resolution of litigation, or as required by law. We share only necessary information with third-party service providers, and we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

8. Links to other websites

Our website may contain hyperlinks to third party websites, plug-ins or applications that are not operated by us. We are not responsible for the privacy practices or content of these other websites. This Privacy Statement only applies to the personal data that we collect or which we receive from third party sources, and we cannot be held responsible for personal data about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of
such third-party websites or third-party terms and conditions or policies.

9. Social media and other user generated content

Our website allows users to submit their own content. Please remember that any content submitted on our social media platforms can be viewed by the public and reposted, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms. We reserve the right to delete user generated content that doesn’t comply with the relevant terms & conditions.

10. Children’s privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under the age of 16.

11. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. Any changes we make to our Privacy Statement will be posted on this page and will be applicable on the effective ate of implementation. Where we are legally required to do so, we will notify you of any changes. Please check back frequently to see any updates or changes to our Privacy Statement.

12. Your rights

The right to be informed
You have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. This is why we are providing you with the information in this Privacy Statement.

The right to access your personal data and correction
You have the right to access the personal data we hold about you, as well as correct, update or complete it at any time.

The right to deletion of your personal data
You have right to request that we delete your personal data. However, this is not an absolute right, and we may have legitimate, legal and regulatory reasons to retain your personal data.

Right to withdraw consent
Where we rely on your consent to process personal data, you have the right to withdraw consent at any time, without affecting our processing of your personal data before you withdrew consent. However, this withdrawal does not affect the legality of Binómioceânico – Unipessoal, Lda. processing of your data when other legal grounds require it, such as the execution of a contract or the fulfillment of legal obligations.

13. How to contact us

If you have any questions or concerns about our Privacy Statement or the processing of your personal data, please contact us at Rajib Sarkar – Unipessoal, Address: Largo Terreirinho, Nº 12, 2 Esq 1100-132 Lisboa, Portugal. email: [email protected].